Privacy Policy for Grok Video

Introduction

Welcome to Grok Video, an AI-powered platform for image and video generation. At Grok Video, your privacy is of utmost importance to us, and this privacy policy outlines how we collect, use, and protect your personal information when you use our services.

Information Collection and Use

We collect the following types of data to provide you with a better experience while using Grok Video:

1. Account Information

   • What We Collect: This includes your name, email address, username, and any other information you provide when creating an account.
   • Purpose: To manage your account, provide personalized services, and offer customer support.

2. Content Generation Data

   • What We Collect: Input prompts, uploaded images, generation parameters, and metadata about generated content.
   • Purpose: To process your requests, improve AI model performance, and maintain your generation history.

3. Usage Analytics

   • What We Collect: Information about how you use Grok Video, including features accessed, generation frequency, and model preferences.
   • Purpose: To analyze usage patterns and continuously improve our AI tools and user experience.

4. Device Information

   • What We Collect: Browser fingerprint, IP address, device type, operating system, and browser type.
   • Purpose: To manage free trials, ensure security, and optimize our services for different devices.

5. Cookies and Tracking

   • What We Collect: Small data files placed on your device that help us track user preferences and session information.
   • Purpose: To enhance the functionality of our services and maintain your login session.

6. Payment and Credit Information

   • What We Collect: Transaction history, credit balance, and usage records (payment card details are securely processed by our payment partners).
   • Purpose: To manage your credit balance, process purchases, and provide usage reports.

How We Use Your Information

We use the collected information to:

• Provide and improve our AI image and video generation services
• Process your generation requests and deliver results
• Manage your account and credit balance
• Send you important service updates and notifications
• Analyze platform usage to improve AI models and features
• Prevent fraud and enforce our terms of service
• Comply with legal obligations

Data Storage and Security

We take the security of your personal information seriously. Your data is:

• Stored on secure servers with encryption at rest and in transit
• Protected by industry-standard security measures including access controls
• Regularly backed up to prevent data loss
• Accessible only to authorized personnel who need it to provide services

Generated content URLs are stored for registered users to maintain generation history. Free trial users' content is temporary and not permanently stored.

While we implement robust security measures, no internet transmission is completely secure. We cannot guarantee absolute security but commit to protecting your data to the best of our ability.

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your data only in these circumstances:

• Service Providers: With trusted partners who help us operate our platform (e.g., AI model providers, cloud storage, payment processors)
• Legal Requirements: To comply with legal obligations or respond to lawful requests
• Safety: To protect the rights, property, or safety of Grok Video, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Aggregated Data: We may share anonymized, aggregated data for research or marketing purposes

Your Rights and Choices

You have the right to:

• Access your personal information and generation history
• Update or correct your account data
• Delete your account and associated data
• Download your generated content
• View your credit usage history
• Opt-out of marketing communications
• Control cookie preferences

To exercise these rights, contact us at support@grokvideo.app.

Data Retention

We retain your information for as long as:

• Your account is active
• Necessary to provide our services
• Required by law or legitimate business purposes

Upon account deletion:

• Personal data is removed within 30 days
• Generated content URLs may be retained for legal compliance
• Anonymized usage data may be kept for analytics

Free Trial and Device Tracking

For free trial management, we use:

• Browser fingerprinting to track trial usage
• IP address logging to prevent abuse
• Automatic cleanup of trial data after 24 hours

This data is used solely for trial management and is not linked to registered accounts.

Children's Privacy

Grok Video is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover such data, we will promptly delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

AI Model Providers

We work with various AI model providers (Replicate, Kie.ai, etc.) to deliver our services. When you generate content:

• Your prompts may be sent to these providers for processing
• Providers process data according to their own privacy policies
• We do not share your personal account information with AI providers

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Continue using our services after changes indicates acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Grok Video Support
Website: grokvideo.app
Email: support@grokvideo.app

By using Grok Video, you consent to our privacy policy and agree to its terms. Thank you for trusting us with your AI content generation needs!